A subsidiary of Intelenet Global Services, have been ranked # 1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.
It currently operate through 18 state-of-the art facilities across eight locations in India. With dedicated workforce of over 16,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction.
Sparsh adds value to its clients through a range of completely customised solutions.
Operations at Sparsh incorporate automation/digitisation to enhance process efficiency, increase productivity and reliability, and speed of services.
Sparsh mirrors its parent Intelenet's mission of adding value to our client's business by providing cost-effective, premium quality Customer Management services and to be the preferred vendor for outsourced BPO services.
It leverage Intelenet's knowledge and understanding of international best practices to deliver superior solutions to its customers. Our teams combine deep knowledge of domain and business practices with a laser focus on quality, timeliness and costs. With combined workforce of over 27,000 employees makes them the 'Second Largest BPO Employer in India' according to Nasscom.
With vastly experienced management team at the helm, Sparsh is committed to remain the leader in the Indian BPO business.
On April 1, 2008, Sparsh had 8 delivery centres across 6 locations in India with a capacity of about 7,200
seats offering multilingual (11 Indian languages) services to clients.
The Company now has about 9,650 seats and work pool of over 16,000 dedicated resources offering services
in 14 Indian languages to clients from 13 delivery centres across 8 cities in India (Mumbai, Pune, Gurgaon,
Kolkata, Bangalore, Chennai, Pondicherry and Noida). The Company has over 34 clients and about 80
processes. The Company manages processes across several verticals including Banking, Financial Services,
Insurance, Telecom, Travel, Retail, Media, Consumer Durables, etc.
The Company's revenue for the year ended March 31, 2009 increased by 33% over the previous year.
It was a HDFC spinoff just like FSl which is ICICI spinoff
FSL has a market cap of 1500crores and headcount of 21000 whereas Sparsh have a market cap of 70Cr and headcount of 16000 employee
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Thanx and regards
Sonia Sharma
Research Analyst
yahoo id soniasharma_india
One International Finance Centre
Suites 2012-2014, 20/F
No. 1 Harbour View Street
Central, Hong Kong
Phone: +852 3656 8600
Fax: +852 3656 8601
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